Timing is everything, especially when it comes to connecting with a General Manager (GM) of a hotel. Whether you’re pitching your floral design services or simply trying to establish a professional relationship, approaching the GM at the right time can make all the difference.
Here’s a breakdown of the optimal times to speak to the GM, why these windows work, and how you can make the most of your visit.
Listen to the podcast episode here.
Understanding a GM’s Schedule
GMs typically start their day early. Most begin their mornings with operational meetings between 8:30 AM and 9:00 AM, which are critical for aligning their teams and addressing the day’s needs. After this, their schedule often fills with back-to-back meetings, leaving little room for interruptions.
The best opportunities to speak to the GM are:
- Mid-Morning (10:30 AM – 11:30 AM)
- By this time, the morning rush is over, and the GM has likely wrapped up their meetings.
- The hotel is quieter, making it an ideal time to drop by, grab a coffee, and ask to speak to the GM.
- Afternoon (2:00 PM – 3:30 PM)
- After lunch but before the dinner rush, this period offers another window of opportunity.
- The hotel is in a lull, and the GM is less likely to be tied up with immediate operational concerns.
Why These Times Work
The hospitality industry thrives on routines and schedules. Early mornings and late afternoons are often hectic with check-ins, checkouts, and operational demands. However, mid-morning and post-lunch tend to be quieter, allowing GMs to step away from their desks or meetings.
This is why timing your approach to coincide with these quieter periods increases your chances of having a meaningful conversation.
Pro Tip: Plan Around Meals
If your schedule allows, consider grabbing lunch at the hotel’s restaurant before your meeting or getting coffee during a slower period. Being a paying guest not only legitimizes your presence but also gives you the chance to experience the hotel’s ambiance—an insight you can leverage in your conversation.
Set Yourself Up for Success
If you’re nervous about approaching a GM, having a few backup questions or talking points prepared can help. Remember, the goal is to build a relationship, so be friendly, professional, and mindful of their time. This blog on How to Close a Hotel & What To Prepare In Your Contract will be helpful in this stage.
Timing your visit strategically can not only increase your chances of connecting and to speak to the GM but also set the tone for a successful first impression.
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Keep blooming, Franceska
PS: Did you know I have a bestselling book on working with hotels? It’s available on Amazon! Discover the “cliff-notes” of our high level mentorship experience, the Hotel Florist Profit Method, where you can learn more about what flowers to use, design mechanics and more on this topic!
